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Bookings

  • A reservation is showing an incorrect guest name?
  • There are some bookings missing from my Booking.com for Business account. Where can I find them?
  • How can users book personal travel?
  • I made bookings with my personal account, how can I link them to the Business account?
  • Where can I get support for my Business account bookings?
  • How do I book travel for a group?
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Amend/cancel reservations

  • How can I change or cancel a reservation?

Unknown or incorrect charges

  • What should I do if I see a charge on my credit card that I don’t understand?

Wallet/Refund

  • Why can’t I find the wallet in my Business account?
  • Refunds
  • What are Booking.com Gift Cards?

Reviews

  • I want to delete/modify a review.
  • How can I leave a review?

Additional resources

  • I am a Travel Agent
  • Customer Service contact details
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