Bookings

• A reservation is showing an incorrect guest name?
• There are some bookings missing from my Booking.com for Business account. Where can I find them?
• How can users book personal travel?
• I made bookings with my personal account, how can I link them to the Business account?
• Where can I get support for my Business account bookings?
• How do I book travel for a group?

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Amend/cancel reservations

• How can I change or cancel a reservation?

Unknown or incorrect charges

• What should I do if I see a charge on my credit card that I don’t understand?

Wallet/Refund

• Why can’t I find the wallet in my Business account?
• Refunds
• What are Booking.com Gift Cards?

Reviews

• I want to delete/modify a review.
• How can I leave a review?

Additional resources

• I am a Travel Agent
• Customer Service contact details